Webinar
Tactical Conflict Communication
Date: 29 July 2020
Duration : 14:00 – 17:00
Introduction
Trainer
Effective communication does not just involve words but also observational skills. While good communication is essential for efficient and frictionless day-to-day work, it does not get the recognition it deserves.
Tactical communication is a way of using communication skills to deal with conflict and to resolve it. This course addresses the key principles of effective communication and how these can be utilised to prevent a conflict arising and to be able to diffuse a conflict.
Timothy Graham Taylor
With over 30 years of experience as a trainer, police officer and tactical advisor, Timothy Taylor has a range of specialist knowledge, including conflict management, assessing behavioural triggers during incidents, and counter-terrorist search.

Learning objective
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Tactical Communication Skills
Discussion on the types of communication we use and how to avoid misinterpretation, thereby diffusing conflict and managing the situation.
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Conflict Resolution Model
A decision-making model that helps to develop the professional judgement to make effective decisions.
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De-escalation Strategies
This is where we will introduce the harmful but common problems that occur in
communications which leads to a cycle of
conflict. We will teach effective listening and
various strategies at handling confrontation and
resolving differences.