Tactical Conflict Communication
Date: 29 July 2020
Duration : 14:00 – 17:00
Effective communication does not just involve words but also observational skills. While good communication is essential for efficient and frictionless day-to-day work, it does not get the recognition it deserves.
Tactical communication is a way of using communication skills to deal with conflict and to resolve it. This course addresses the key principles of effective communication and how these can be utilised to prevent a conflict arising and to be able to diffuse a conflict.
Timothy Graham Taylor
With over 30 years of experience as a trainer, police officer and tactical advisor, Timothy Taylor has a range of specialist knowledge, including conflict management, assessing behavioural triggers during incidents, and counter-terrorist search.
Tactical Communication Skills
Discussion on the types of communication we use and how to avoid misinterpretation, thereby diffusing conflict and managing the situation.
Conflict Resolution Model
A decision-making model that helps to develop the professional judgement to make effective decisions.
This is where we will introduce the harmful but common problems that occur in
communications which leads to a cycle of
conflict. We will teach effective listening and
various strategies at handling confrontation and