Human Factors & Error Management

Date: 2nd & 3rd December 2020

Duration : 14:00 - 17:00

Venue: Live Webinar via Zoom



To err is human.  As people we WILL make mistakes.  Human Factors does not set out to eradicate human error.  Rather, by understanding the factors that impact human performance, Human Factors can help organisations to mitigate, as far as possible, the risk of errors and accidents occurring and improve safety overall.


Here are some fundamental truths about human failure:

  • Human failures are inevitable and even the best people can make big mistakes.

  • Most errors can be tracked back to reveal recurrent patterns.

  • Even highly experienced, highly trained and highly motivated people can make mistakes.

  • Accidents occur when a number of smaller factors line up to create a ‘perfect storm’.

  • People perform better and make fewer mistakes when they feel psychologically safe.


A Safety Culture involves everyone – from the most senior to the most junior employee – it is not a set of values written on the walls but a way of being.  It is ‘the way we do things around here’. 

Managing error is about putting in place processes and systems to enable effective error reporting, developing a ‘just’ culture rather than a blame culture and taking a ‘big picture’, unbiased approach to error investigation.

This course will introduce delegates to the concept of Human Factors, develop awareness and understanding of how their actions and behaviours impact safety and help create a fair and just culture where errors are managed proactively rather than reactively.

Ms Bev Thorogood


Bev has had a 32 year career in the Ministry of Defence, 30 of which were spent working with the Royal Air Force.

Spending the last 10 years of her MOD career in Learning and Development, she has many years of experience training military and civilian personnel in the science of Human Factors – the discipline of optimising human performance in the workplace. 

Latterly she took on the role of Human Factors Supervisor which involved ensuring that Human Factors training was delivered in accordance with Military Aviation Authority standards and carrying out training evaluations and revalidations for new and established Human Factors facilitators.

Bev left the MOD just over 2 years ago to set up a freelance training business and now specialises in helping businesses and organisations to support their workforce through workshops and seminars in a range of subjects as well as helping to build high performing teams using  The Strength Deployment Inventory (Total-SDI).

She holds a BA in Business and Enterprise as well as certifications in Human Factors and Error Management Facilitation and Total-SDI Facilitation.

Learning Objective


  • Introducing Human Factors – Defining human factors and exploring how humans interact with the equipment, systems and the environment in which they exist.

  • 5 Disciplines of Human Factors – Discussing how communication, mental processing, leadership and followership, stress and fatigue and situational awareness can all positively or negatively impact safety.



What is Error Management – an introduction to error management.  How Human Factors theory can be applied practically to effectively manage the risk of error.

  • Errors, Mistakes and Violations – a discussion about what constitutes an error, a mistake or a violation.  Introduction to the ‘Box of Standards’ concept and the implications of ‘stepping outside the box’ in order to get the job done.

  • Why Errors Occur – a look at why errors occur and what individuals can do to minimise their risk of making mistakes.

  • Developing an Error Reporting Culture – this is an interactive discussion on how best to report and manage data relating to errors and accidents.  We will also discuss the pros and cons of a just versus a blame culture.