Date: 24th November 2020

         1st December 2020

         8th December 2020

         15th December 2020

Time : 13:00 - 15:00



The course consists of 8 hours of facilitated learning, off line tasks and activities and 4 hours of non-mandatory learning support.

It will introduce participants to a non-confrontational, ethical, and transparent approach, which allows information to be obtained and checked in a systematic manner. 

Delivered in an interactive collaborative style utilising prestations, audio and video resources and group discussions. This course is proving extremely popular. 

Mr. Bob Pointer

Investigator & Educator 


By the end of the course, delegates will be able to demonstrate a practical understanding of :-

  • The behavioural drivers which underpin effective human interactions

  • The importance of effective planning to inform the information gathering process

  • The use of analysis to facilitate a tactical approach to the conversation

  • The advantages of adopting a strategic approach to the search for the truth

  • The principles and practical application of a range of conversational listening and questioning techniques 

  • The ability to identify and deploy techniques to mitigate active and passive resistance. 

In the event if you are unable to attend any of the live sessions, the live recordings will be available for you to view online. 

Bob specializes in behavioural analysis and consults world-wide. With over 40 years of practical cross sector experience in environments where communication is vital, from law enforcement to high stakes negotiations, he has developed a range of behaviour centric approaches to assist in building positive interpersonal conversational climates.


A qualified facilitator, and former lecturer at City, University of London, he provides a blended interactive approach to professional development which effectively links academic theory to practice based situations.


Bob is currently retained by Volvo Trucks UK as an advanced communications specialist facilitator, undertakes bespoke inhouse programme design and also regularly provides key note presentations at conferences and events.